Thank you very much for choosing RUCHS. The purpose is to deliver your products safely, quickly, and smoothly.
Order Processing Time
- All orders are processed within 3–7 business days.
- Orders placed on weekends or public holidays will be processed on the next working day.
Delivery Time
- Standard delivery within India typically takes 3–7 business days depending on your location.
- Remote areas may take slightly longer.
- You will receive a tracking link once your order is shipped.
Shipping Charges
- Shipping charges will be calculated and shown at checkout.
- Free shipping may apply during special promotions.
Order Tracking
Once your order is dispatched, you will receive an email/SMS with:
- Tracking ID
- Courier partner name
- Live tracking link
Please allow up to 24 hours for the tracking information to update.
Incorrect Address
We are not responsible for:
- Orders shipped to an incorrect address provided by the customer
- Failed delivery attempts due to customer unavailability
If the order returns to us due to an incorrect address or non-collection, re-shipping charges will apply.
Delays
Shipping delays may occur due to:
- Weather conditions
- Festive seasons
- Courier partner issues
- Unexpected logistics delays
We will always try our best to support you in such cases.
Order Not Received
If your tracking shows “delivered” but you haven't received the parcel:
- Please check with neighbors/security/courier offices.
- If still unresolved, contact us within 24 hours of the delivery update so we can help.
Contact Us
For any shipping-related questions, reach us at:
ruchsofficial@gmail.com
